Privacy Policy

Red Carpet Events & Party Rentals (“we,” “us,” or “our”) is a family-owned event and party rental company serving Orlando & Central Florida. This policy explains what information we collect through this website and in the course of renting to you, how we use it, and the choices you have. We’ve tried to write it in plain English rather than legalese.

Information we collect

Information you give us

• Quote requests. Your name, email address, phone number, and optionally a company name, plus details about your event: the occasion, event date, guest count, venue name and address, the items you’re interested in, and any notes you add.
• Customer records. If you book with us, we keep the contact details above along with a billing or mailing address so we can deliver and invoice.
• Invoices and payments. We record the amount, date, payment method (for example cash, check, Zelle or card) and any reference or confirmation number you give us. We do not collect or store credit or debit card numbers on this website. Card payments, when accepted, are handled in person or through your own payment app, not through this site.
• Post-event surveys. If we email you a survey after your event, we collect the star rating and any comment you write, along with your answer to whether we may publish it.

Information collected automatically

This is a deliberately lightweight site. We do not use Google Analytics, advertising pixels, session recording, or cross-site tracking of any kind, and we don’t load fonts or scripts from third-party networks — everything is served from our own site. What we do have:

• A session cookie. Our website software sets one essential cookie so forms work correctly and to protect against cross-site request forgery. It isn’t used to track you and it isn’t shared with anyone.
• Server logs. Our web server records standard request information — IP address, browser type, the page requested and the time — which we use for security and troubleshooting.

Because we don’t use non-essential cookies, you won’t see a cookie consent banner on this site. If we ever add analytics or advertising tools, we will update this policy and add appropriate consent controls first.

How we use your information

• To prepare and send you a quote, and to answer your questions.
• To schedule, deliver, set up and pick up your rental order.
• To create invoices and record payments, including deposits and balances.
• To contact you about your booking — confirmations, delivery windows, changes.
• To send a follow-up survey after your event, and — only with your explicit permission — to publish your review on our website or social media.
• To keep the business records we’re required to keep for tax and accounting purposes.

We do not use your information for automated decision-making or profiling, and we do not send marketing email to people who have only requested a quote unless they ask us to.

When we share information

We do not sell, rent or trade your personal information. We share it only in these situations:

• Service providers who help us operate. Our website hosting provider, and Resend, which delivers our transactional email (quote confirmations, invoices, surveys). These providers handle the information only to provide their service to us.
• Professional advisers. Our bookkeeper or accountant, in the course of maintaining our financial records.
• When the law requires it. In response to a valid subpoena, court order or lawful government request, or to protect our rights, property or safety.
• If the business changes hands. If we sell or transfer the business, customer records may transfer with it.

Reviews and testimonials

When we send you a survey, you choose whether we may feature your review publicly. If you do not opt in, your feedback stays internal and is used only to improve our service. If you do opt in and later change your mind, contact us and we will remove it — no explanation needed.

How long we keep things

• Quote requests that never become bookings: kept while we’re still in touch about the event, then periodically cleared.
• Customer, booking, invoice and payment records: kept as long as needed to run the business and to satisfy tax and accounting record-keeping requirements, which in the United States is generally several years.
• Reviews: kept until you ask us to remove them.
• Server logs: kept for a short period for security and troubleshooting.

How we protect your information

This site is served over an encrypted HTTPS connection. Our back-office is password-protected and limited to the people who need it to run the business. No system is perfectly secure, and we can’t guarantee absolute security, but we take reasonable care with what you share with us — and we keep the amount of information we hold deliberately small.

Your choices and rights

You can contact us at any time to:

• Ask what information we hold about you.
• Correct anything that’s wrong or out of date.
• Ask us to delete your information, where we’re not required to keep it for tax or accounting reasons.
• Withdraw permission to publish a review.
• Ask us to stop contacting you.

We will not treat you differently for exercising any of these rights. Depending on where you live — for example California, or the EEA and UK — you may have additional statutory rights covering access, correction, deletion, portability and objection. We honor these requests regardless of where you live; just ask. We do not sell or share personal information for cross-context behavioral advertising, so there is nothing to opt out of on that front.

Children

Our services are meant for adults arranging events. This site is not directed at children under 13 and we don’t knowingly collect their information. If you believe a child has given us personal information, contact us and we’ll delete it.

Links to other sites

Our site links to our social media profiles and may link to other websites. We aren’t responsible for the privacy practices of sites we don’t operate — please read their policies.

Changes to this policy

If we change how we handle information, we’ll update this page and change the effective date at the top. Material changes will be described here rather than made quietly.

Contact us

For any privacy question or request, call us at (407) 953-6854 or email yolanda@redcarpeteventsrentals.com. We aim to respond within 30 days.